You know, it’s a curiosity to me as to why folks are so afraid of email. Whether you’re in the same office or you’re dealing with an outsourced group in india, folks seem to have this great fear over sending mail. In fact most of them show an even greater tendency not to respond to email they’ve received, but rather come directly to you to discuss the question at hand.
It’s not that I’m anti social. It’s not that I don’t like seeing your face (well, not true in all cases). But there’s an extremely important reason why I chose to send you email:
I want to have a record of your response
Yes, email does have the tendency to encourage trolling. Yes, people who would otherwise be polite to you in person can turn all snarky in email. But it also has this great advantage to help clarify what’s been discussed.
Writing something down forces you to think through what you’re saying (or so I hope) and gives you an opportunity to self edit before you answer. It also helps that when I’m tasked with about 10 different things and you ask me to do something, I can refer back to the email and not have to bug you when forget exactly what you’ve asked for.
Any Questions?
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